We've got 3 helpful tips for understanding your frequency!

• If you've ordered with us before, check your order history. This should give you an accurate look at how often you have been purchasing certain products.
• Most products across the site come with a recommended frequency when you when you select the Autoship. Try it out, if you find you need to bring forward or push back your next order, it's easy to do this and change the frequency at that time from your account page
• Ask our online support to help you!

Auto Delivery frequencies start at every week, all the way up to 6 weeks. If you require a weekly. delivery.

Yes! This is common for our customers to do, as your pet supplies are not always going to naturally recur at the same frequency.
To create another Auto Delivery frequency, from product page select the desired frequency & add to the cart, then checkout.
- Your first order for this item will be processed, and another "Auto Delivery" created within your Auto Delivery Order Management page.

You can save up to 5% off on selected brands, ongoing. Find below available brands

The price you pay per Auto Delivery will change according to our daily sales. At ThePetsClub we guarantee best price and will never go above RRP. Often there will be a lower sale price - we always want to make sure you get the best savings.

Auto Delivery customers get inventory priority - this means our operations and warehouse prioritise stock of our Auto Delivery orders over one time orders.
In the event that item(s) aren't available when your order is processed, we will send you the stock that is available as per usual. For the item(s) which are not available when your order is created, we will work hard with our suppliers to get this to you as quickly as possible.
If you don't mind a short delay, we will continue to work to secure your stock and send them to you as soon as possible. If we are unable to secure them after 7 days, we will automatically cancel the unavailable items in the order and provide a refund.

We've made it easy to get started. Go to the product page which you wish to have Auto Delivery.Select subscribe & Save Set a frequency, then check out.
For future orders, you'll be notified via email in 2 days prior to your order commencing; then updated at the time we take payment, and notified of tracking updates until it reaches your door.

No, not at all. There's no sign up or subscription fee, and you can choose to cancel at any time, at no cost.